{"id":14594,"date":"2025-12-04T09:16:44","date_gmt":"2025-12-04T08:16:44","guid":{"rendered":"https:\/\/www.waitaly.net\/?page_id=14594"},"modified":"2026-09-29T11:56:16","modified_gmt":"2026-09-29T09:56:16","slug":"contacts","status":"publish","type":"page","link":"https:\/\/www.waitaly.net\/en\/contacts\/","title":{"rendered":"Contacts"},"content":{"rendered":"\r\n
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CONTACT AND SUPPORT<\/p> \n\r\n\r\n \n

Find answers to your questions<\/h1> \n\r\n\r\n \n

We’ve compiled the most frequently asked questions here to guide you step by step. If you need to submit a report to us, please include all the required information right away: this will allow us to take charge of your case and resolve it as quickly as possible. <\/p> \n\r\n\r\n\r\n

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VIEW THE ANSWERS<\/a><\/div> \n\r\n\r\n \n
CONTACT FORM<\/a><\/div> \n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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FREQUENTLY ASKED QUESTIONS<\/strong><\/a><\/p> \n<\/div>\r\n\r\n\r\n\r\n

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ALL GUIDES<\/strong><\/a><\/p> \n<\/div>\r\n\r\n\r\n\r\n

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CONTACT FORM<\/strong><\/a><\/p> \n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n

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Frequently<\/mark> Asked Questions<\/h2> \n\r\n\r\n \n

These are the cases for which we receive the most requests. Open yours to see what to do. When you need to contact us, please<\/strong> send a complete<\/strong> request: if it contains all the necessary information, we\u2019ll process it right away, without any back-and-forth emails. <\/p> \n\r\n\r\n\r\n

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Purchase and Access<\/h3> \n<\/div>\r\n\r\n\r\n
\r\nI chose the wrong package, but I haven’t paid yet<\/summary>\r\n \n

If you haven’t completed the payment, the issue can be resolved more quickly and in a different way than if the purchase had already been completed. The procedure is described here: You selected the wrong package before making the payment<\/a> <\/p> \n<\/details>\r\n\r\n

\r\nI’ve already paid, but I received the wrong package<\/summary>\r\n \n

Once payment has been made, the request is forwarded by support and may result in a refund. Here are all the steps: You’ve already purchased the wrong package<\/a> <\/p> \n<\/details>\r\n\r\n

\r\nI’m not receiving the OTP code to register<\/summary>\r\n \n

Before you contact us, please check these three things:<\/p> \n\r\n\r\n\r\n

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  1. Check your spam<\/strong> or junk mail folder<\/li> \n\r\n\r\n \n
  2. Please verify thatthe email address<\/strong> you entered is correct<\/li> \n\r\n\r\n \n
  3. Please wait a few minutes: sometimes the code is delayed<\/li> \n<\/ol>\r\n\r\n\r\n \n

    If you still don’t receive the code, use the contact form<\/a> and select “Technical Support for the Website<\/strong>.” Complete Guide: You Didn’t Receive the OTP Code<\/a> <\/p> \n<\/details>\r\n\r\n

    \r\nI can’t find my WAI ID<\/summary>\r\n \n

    The WAI ID is the code that identifies your account; it consists of 5 or 6 digits<\/strong>. You can find it by logging intoyour personal account<\/a>, in the “Personal Information”<\/strong> section. <\/p> \n\r\n\r\n \n

    Keep it handy when you contact us: it speeds up every request. Complete Guide: What Is a WAI ID and Why Is It Important<\/a>? <\/p> \n<\/details><\/div>\r\n\r\n\r\n\r\n

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    Profile Information<\/h3> \n<\/div>\r\n\r\n\r\n
    \r\nI renewed my passport<\/summary>\r\n \n

    Fill out the contact form<\/a> at the bottom of the page:<\/p> \n\r\n\r\n\r\n

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    1. Under “Why are you writing to us?<\/strong>“, select “Edit passport information<\/strong>“<\/li> \n\r\n\r\n \n
    2. Enter the number<\/strong> and expiration date<\/strong> of the new passport<\/li> \n\r\n\r\n \n
    3. Attach the personal information page<\/strong> of your new passport<\/li> \n<\/ol>\r\n\r\n\r\n \n

      Complete Guide: Updating Passport Information<\/a><\/p> \n<\/details>\r\n\r\n

      \r\nI entered the wrong date of birth or other personal information<\/summary>\r\n \n

      Fill out the contact form<\/a> at the bottom of the page:<\/p> \n\r\n\r\n\r\n

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      1. Under “Why are you writing to us<\/strong>,” select “Edit personal information<\/strong>“<\/li> \n\r\n\r\n \n
      2. In the message, indicate the incorrect information<\/strong> and the correct information<\/strong><\/li> \n\r\n\r\n \n
      3. Attach a document<\/strong> confirming the correct information<\/li> \n<\/ol>\r\n\r\n\r\n \n

        Complete Guide: Correcting Your Date of Birth<\/a><\/p> \n<\/details>\r\n\r\n

        \r\nThe coverage start date is incorrect<\/summary>\r\n \n

        Fill out the contact form<\/a> at the bottom of the page:<\/p> \n\r\n\r\n\r\n

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        1. Under “Why are you writing to us?<\/strong>“, select “Change coverage start date<\/strong>“<\/li> \n\r\n\r\n \n
        2. Enter the new start date<\/strong> in the field provided<\/li> \n<\/ol>\r\n\r\n\r\n \n

          You will receive a confirmation email. Complete Guide: Correcting the Start Date<\/a> <\/p> \n<\/details>\r\n\r\n

          \r\nI have changed my residential address<\/summary>\r\n \n

          Fill out the contact form<\/a> at the bottom of the page:<\/p> \n\r\n\r\n\r\n

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          1. Under “Why are you writing to us<\/strong>,” select “Edit personal information<\/strong>“<\/li> \n\r\n\r\n \n
          2. In the message, please include the full address: street, house number, city, ZIP code, and county<\/strong><\/li> \n<\/ol>\r\n<\/details>\r\n\r\n
            \r\nI don’t know what to enter for “Estimated Permit Application Date.”<\/summary>\r\n \n

            This is the date you expect to submit or renew your permit application. Before contacting us, please review your case: What does the “Estimated Permit Application Date” mean<\/a>? <\/p> \n<\/details><\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n

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            Tasks You Can Do on Your Own<\/mark><\/h2> \n\r\n\r\n \n

            These requests cannot be submitted through the contact form; they must be completed in your personal account or on the dedicated portal.<\/p> \n\r\n\r\n\r\n

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            Package Renewal<\/mark> <\/h3> \n\r\n\r\n \n

            You can renew your subscription in the “My Packages”<\/strong> section of your account.<\/p> \n\r\n\r\n\r\n